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FAQ

What quality tulle do you use? Back to TOP

We only use the finest quality bridal tulle on the market. We do not use the cheap hex netting.  Our tulle is soft and not scratchy.  All the tulle we use are Lead Free and CPSIA compliant.


What is my shipping cost & How are the tutus shipped? Back to TOP

All of our items are shipped via USPS First Class mail with a delivery confirmation. If you would like another shipping method used, please contact us. Our items are custom made as ordered, and shipping can take up to 10 business days. Once items are shipped, please allow an additional 6-10 days for your order to arrive. Although most Standard shipping orders typically take 2-3 to 5 mailing days to arrive, these estimates are not guaranteed and USPS mailing times of up to 10 days can occur. If you need your order to arrive by a certain date, we recommend upgrading to 2-day or next day shipping. Please contact us prior to placing your order for a quote. Please allow up to 10 mailing days before contacting us about the status of your order.

(Lil Tutu Princess is not responsible for lost, stolen or unclaimed packages. If your package is returned to us, we do not issue a credit for merchandise. We do reserve the right to bill for additional shipping if your package is returned, and needs to be re-shipped. Please double check your ship to address to make sure it is correct.)

Time frame for processing an order? Back to TOP

All of our tutu's are handcrafted as ordered. Due to the custom nature of our tutu's, please allow up to two weeks to make and ship out your order. Some personalized items and outfits take up to three weeks. Shipping times for these special order items are noted in each product.

If you need your item sooner for those special occasions. Please contact us before placing your order. We do bill your credit card at the time of purchase, due to the custom nature of our products.

How do you package your tutus? Back to TOP

All of our tutu's are packaged in sturdy boxes with pretty tissue. If you are sending a tutu as a gift, please let us know! We can enclose a special gift card for you.

How do I take care of my tutu? Back to TOP

Please see our Tutu Care page. You may find it here. We go into detail on how to care for your tutu.

Do you offer any custom made Tutus? Back to TOP

Yes, we make custom Tutu orders. If you have a special event such as a wedding or pageant, we can customize colors for you. Please Contact Us for details.

Do you ship Internationally? Back to TOP

Yes, we do ship Internationally. All international orders are shipped via USPS Priority mail with tracking. United States Postal Service Priority mail can take up to 3 weeks to arrive. If you would like to upgrade your shipping to USPS Express with tracking, please contact us.

What types of payment does your website accept? Back to TOP

We accept all major credit cards including Visa, Mastercard, Discover & American Express. We also accept payments via PayPal. Paypal accounts are free, and you can pay securely using your checking account or credit card. (Cards are charged at the time of ordering. We use Authorize.net as our secure credit card proccesor.)

Can I place my Tutu order by phone? Back to TOP

We do not offer phone orders at this time. We are a business operated by stay at home mom's. To keep our product cost low and shipping fast, we ask that you please order via our website. If you have any questions, please contact us.

Is your website safe and secure? Back to TOP

All of our payments are collected on a "Secure" server. When checking out, you will see the address bar on our website will read: https: instead of just http...the "s" stands for secure.

What is your Privacy Policy? Back to TOP

Customer security is a priority for us. We have taken steps to maintain your privacy. Which includes not selling or renting out our customers information to any company. All information collected is used for proccessing your order only.

Order Cancellation? Back to TOP

Due to the custom nature of our work, "All sales are final". Unless we make a mistake in processing your order. Some hair accessories may be exchanged.

What is your return/exchange policy? Back to TOP

We ask that you be careful in the selection of colors and styles of your order. All of our items are custom handcrafted as ordered. "All sales are final" on our products, we do not accept returns or exchanges on our items. 

Please ask all questions in regards to sizing/colors before you place your order. Becuase items are handmade, some flowers are seasonal. We do run out of stock on some flowers. We always use similar colors/styles of flowers in place. If a flower is out of stock we will contact you and email you a photo of the replacement.

If an item is shipped and is returned to us, the customer is responsible for all shipping/handling charges.

Rush Order Request? Back to TOP

Yes, rush orders are available for a flat rate of $15 per order. Rush orders will ship within 3-4 business days. Not including shipping time of 2-3 days or more. Rush orders do not include shipping. It just put's your order ahead of all others. You may purchase expedited shipping. Please contact us regarding faster shipping prior to placing your order.

(We cannot Rush or Overnight International Orders.)

Are you Products CPSIA Compliant? Back to TOP
All of our materials are CPSIA Compliant. We no longer use swarovski crystals on any of our products. Our crystals are CraftSafe branded low lead crystals.  Our tulle, ribbons and materials all meet the new CPSIA safety standards. If you are a company is interested in Wholesale, please contact us for our certificates of compliance. 

Thanks for shopping with us!